This help provides extensive support covering all features of the system. Help is organized by Main Feature and subfeatures. Click the Main Feature to see help, sublinks are listed in specific help sections.
Please see the Contact page
The main page of the site includes the following links: Info, Register, Forgot Password and Login. Basic information about the service is presented along with contact information.
This link will display the page containing current pricing information and Terms and Conditions.
If you have forgotten your password you can make use of this facility. To use this you must have entered an email address into your profile and that email address must still be valid.
ENTER your 'Username' and CLICK 'Recover'. You will receive the following message, "Your password recovery details have been emailed to your registered email address. You need to follow the instructions contained in the email within the following 60 minutes."
The email will contain a URL that will allow you to change your password in your profile. This will only work for 60 minutes. If you do nothing with the email, no change will take place. There is no risk to security. >
This page is the main page for accessing your account.
ENTER 'Username' and 'Password'. These are both case sensitive. CLICK 'Login' to access your home page.
Registering for an account is free and takes a few minutes. Please note that all fields must be completed to register. Once you register a code will be SMS'ed to your cell phone. This code will activate your free credits.
You will need to provide the following information:
Username (case sensitive)
Password (case sensitive)
First Name
Surname
Email
Cell number (country code and number
with no spaces or leading zero, e.g. 27828872376)
Telephone (e.g. 27828872376)
Fax (e.g. 27828872376)
Company
Street Address
Postal Address
Postal Code
City
Country
How did you hear about us?
Once you have entered the information correctly CLICK 'Register' and you will receive the following message: "You have been successfully registered. An activation code is being sent to your cell phone right now."
If you do not receive your activation code please email Support to request it. Please include your username, cell number and website in the email.
CLICK 'Message Centre' to proceed to see the Account Home Page.
After you have registered you can claim free credits on the system using your activation code. You can only claim free credits once. (If you did not receive your activation code please email Support request it. Please include your username, cell number and website in the email.)
CLICK 'Claim them now'
ENTER 'Registration Code'
CLICK 'Claim' You will receive the following status message: "5 credits have been added to your account."
CLICK 'Continue' to return to the Account Home Page, which will no longer display 'Your Free Credits'
The Messaging Centre allows you to send SMS messages via the web interface. (Section Links: Send messages to individuals, from phonebook, Send messages to a group or Send multiple messages from file upload.)
This is the primary page for sending messages to one or more individuals.
CLICK 'Send messages to individuals'
ENTER 'Recipient', cell number (country code
and number with no spaces or leading zero, e.g. 27828872376)
or
CLICK 'from phonebook' to use numbers already in phonebook. (see detailed information on from phonebook)
Sender ID when set allows for 14 numbers or 11 alpha characters, (27214097815 or MyCompany). To enable 'Sender ID' email: Support.
'Saved messages' are created by typing in the 'Message' box and CLICKING 'Save'. This will clear the 'Message' box.
CLICK 'down arrow' to select a previously saved message.
To choose a different saved message just re-select the desired saved message.
CLICK 'Delete' to permanently remove the currently displayed message from the phonebook.
To send a new message type up to 160 characters in the 'Message' box. You do not need to click 'Save' unless you want to send it again.
The 'Characters left' box will show the number of characters, up to 160, that can be added to the message. CLICK 'Refresh' to display the current total of characters used.
'Use tagline discount' when checked will add BULKSMS's URL to your message. This will provide the current discount displayed. The tagline will reduce the number of of characters available for the message.
'Send as Unicode' is checked when sending messages of non-European language. This allows for a maximum SMS of 70 characters. To enable this feature, email: Support.
CLICK 'Confirm cost' to see current credits and the cost to send the message. This page has a 'Send now' button.
CLICK 'Send now' to send the message. If there are errors, correct them as instructed. If there are no errors you will see 'Your message has been sent.'
This is the primary feature for selecting individuals to receive the SMS.
CLICK 'Send message to individuals'
CLICK 'from phonebook"
ENTER 'Search for' information.
SELECT Surname, First Name or Cell number for 'in' field.
SELECT 'Groups' by choosing 'All Groups' or a specific group.
CLICK 'Go' to start the search, selected records will be displayed.
CHECK 'Name' to select the individuals to send to.
CLICK 'Add as recipients' to section at the top.
SCROLL to the top of page to verify the list of recipients. If list contains errors - CHECK the unwanted individuals.
CLICK 'Remove selected'
CLICK 'Remove All' to start again.
Once the list is correct CLICK 'Continue composing SMS'
This is the primary page for sending messages to one or more groups. It is STRONGLY RECOMMENDED that you send a test message prior to sending the message to groups.
CLICK 'Send messages to a group'
Sender ID when set allows for 14 numbers or 11 alpha characters, (27214097815 or MyCompany). To enable 'Sender ID' email: Support.
'Saved messages' are created by typing in the 'Message' box and CLICKING 'Save'. This will clear the 'Message' box.
CLICK 'down arrow' to select a previously saved message. To choose a different saved message just re-select the saved message desired.
CLICK 'Delete' to permanently remove the currently displayed message from the phonebook.
To send a new message type up to 160 characters it in the 'Message' box. You do not need to click 'Save' unless you want to send it again.
CLICK 'Add Name" to insert the text from the first name field in the phonebook into the message. For each number the message is sent to, the system will insert the corresponding first name. (This feature is also know as SMS Merge, personalize, personalization.)
CLICK 'Add Surname' to insert the text from the surname field in the phonebook into the message. For each number the message is sent to, the system will insert the corresponding surname.
(Please note: The first name field is counted as 11 characters and the surname is counted as 9 characters. These character counts are defaults and may be shorter or longer then the actual information. If the above feature causes the message to exceed 160 characters then the names will be truncated as follows: The surname will be truncated first. Once the surname is completely truncated, the first name will be truncated.)
The 'Characters left' box will show the number of characters, up to 160, that can be added to the message. CLICK 'Refresh' to display the current total of characters used.
CLICK 'Use tagline discount' to a BULKSMS's URL and receive the displayed discount. This will reduce the number of characters available for the message.
'Recipient groups' show all the current groups you have entered into the system. CHECK 'groups' to which the message will be sent.
CLICK 'Confirm cost' to see current credits and the cost to send the message. This page has a 'Send now' button.
CLICK 'Send now' to send the message. If there are errors, correct them as instructed. If there are no errors you will see 'Your message has been sent.'
This feature allows you to send an individual message to multiple people via a file upload. Prior to sending you will need to create a Text (Tab delimited) File that contains each cellular number and the unique message. If you are not sending unique messages to different individuals then use 'Send messages to a group'.
Create your 'Multi-Message Text (Tab delimited) File'. This file must be in the format: cell_number<TAB>message with one record per line. It is best to enter cell numbers with a country code. If the number starts with zero, not a country code, the default country code can be added during the upload. Messages longer than 160 characters will be automatically truncated.
CLICK 'Browse' to select the 'Multi-Message Text (Tab delimited) File to upload from your PC. Once you have located the file select it and CLICK 'OK'. (This is OS specific.)
CLICK 'Upload' to begin uploading the file. This will not send the message. A status of the upload will be displayed. Verify that the numbers match the expected numbers. A sample status is shown below.
Current files.
One file found.
Valid messages with international numbers: 2
Valid messages, dest number starts with zero: 1
Messages with numbers that might be group names: 0
Ignored lines count: 0
Sender ID when set allows for 14 numbers or 11 alpha characters, (27214097815 or MyCompany). To enable 'Sender ID' email: Support.
ENTER 'Default country code for numbers starting with zero' allows you to enter the country code for records with-out country codes.
CLICK 'Confirm cost' to see current credits and the cost to send the message. This page has a 'Send now' button.
CLICK 'Send now' to send the message. If there are errors, correct them as instructed. If there are no errors you will see 'Your message has been sent.'
Keep track of all your contacts and groups. This can be done by simply adding a contact, or creating a group in your Phonebook. The phonebook also allows for bulk loading of contacts. (Section Links: Adding Groups, Edit Groups, Add an Individual, Upload group members, Download group members, Delete this group, Search for Individual, Edit Individual, Quick Delete Individuals, Quick Edit Groups, Failed Number Purge, Mobile2Group)
If you are planning to use groups, a collection of individuals, then it is recommended to create at least one group so that when you add individuals you can add them to the group at the same time.
CLICK 'Phonebook Groups' from home page to enter the phonebook.
In the 'New Group' field 'REPLACE' "your_group_name" with the desired name of the new group.
CLICK 'Add' and the created group will be listed below.
Repeat the steps above to create more groups.
CLICK 'Phonebook Groups' from home page to enter the phonebook.
CLICK the group you want to edit. The page is separated into two sections. The top is for editing group details. The bottom is for deleting individual members.
EDIT 'Name' to change the group name.
'Group ID' is set by the system and is used with the Electronic API.
CHECK 'Members can add themselves' for use with Electronic API.
CHECK 'Members can remove themselves' for use with Electronic API.
Adding Individuals to Groups and deleting group - click the topic below for expanded help.
Group Members lists the current individuals in the group.
CHECK the individuals to be deleted from the group.
CLICK 'Remove selected' to deleted the selected individuals. This only removes the individual from this group, not the system.
This is the primary page for adding individuals to the phonebook. If the cell number already exists the error message, "This number already exists." will be displayed.
CLICK 'Phonebook Individuals' from home page to enter the phonebook.
ENTER 'First name' - must contain one character.
ENTER 'Surname' - must contain one character.
ENTER 'Cell number' - (country code and number with no spaces or leading zero, e.g. 27828872376)
CHECK 'Groups' to which you want to add the individual. Group membership is not required.
CLICK 'Add individual' to add the individual as entered.
This is the primary page for uploading multiple individuals to the phonebook using a Text (Tab delimited) File.
CLICK 'Phonebook Groups' from the home page to enter the phonebook.
CLICK 'Group name'
Create your 'Group Text (Tab delimited) File'. This file format is flexible in order but must contain Cell number, First name and Surname. Although that is the default field order a different order can be selected to match the file. It is recommended to enter cell numbers with country code and number with no spaces or leading zero, e.g. 27828872376. If the number starts with zero, not a country code, the default country code can be added during the upload. The First name and Surname must contain at least one character. The default file will be format as follows:
cell_number<TAB>first_name<TAB>Surname - one record per row.
CLICK 'Browse' to select the 'Group Text (Tab delimited) File to upload from your PC. Once you have located the file select it and CLICK OK. (This is OS specific.)
CLICK 'Upload' to begin uploading the file. A status of the upload will be displayed. Verify that the numbers match the expected numbers. A sample status is shown below.
Lines found containing records in correct format: 300
Duplicate records skipped: 0
Records skipped that start with zero: 0
Upload complete
This is the primary page for downloading your group in a Text (Tab delimited) File.
CLICK 'Phonebook Groups' from home page to enter the phonebook.
CLICK 'Group name'
CLICK 'Download group members'
If the group is large you will see a similar message, "This is a large group, with 1221 members - please be patient. Do not stop the download process if it takes a long time."
CLICK 'here' in the sentence "Please click here to begin your download."
The file you are going to download is in the following format:
cell number <TAB>first name<TAB>surname (with one such record per line).
When the dialog box appears choose the destination directory, verify the file name and click OK. (This is OS specific.)
This is the primary page for deleting groups for the system.
CLICK 'Phonebook Groups' from the home page to enter the phonebook.
CLICK 'Group name'
CLICK 'Delete this group'
'Group name' displays the name of the group to be deleted.
CHECK 'Delete members of group as well' to completely remove the individuals in this group from your phonebook. THIS OPTION WILL REMOVE INDIVIDUALS EVEN IF THEY ARE IN MULTIPLE GROUPS - USE CAREFULLY.
This is the primary page for searching for and editing individuals. You can search by Surname, First Name or Cell Number. The page will display the first 100 individuals, sorted by Surname.
CLICK 'Phonebook Individuals' from home page to enter the phonebook.
ENTER 'Search for' information.
SELECT Surname, First Name or Cell number for 'in' field.
CLICK 'Go' to start the search, selected records will be displayed.
CLICK 'Cell number' of the record to be edited. The Edit individual page will be displayed.
This is the primary page for editing or deleting an individual. You can edit First Name, Surname, Cell number or Group membership.
CLICK 'Phonebook Individuals' from the home page to enter the phonebook.
CLICK 'Individuals'
CLICK 'Cell number' of the record to be edited.
ENTER the updated 'First Name' - must contain one character.
ENTER the updated 'Surname' - must contain one character.
ENTER the updated 'Cell number' - (country code and number, no spaces or leading zero, e.g. 27828872376)
CHECK 'Groups' to which you want to add the individual. Group membership is not required.
CLICK 'Update' to update the individual.
CLICK 'Delete' to completely remove the individual from the phonebook.
This is the primary page for deleting multiple individuals from the system via a file upload. Your file can contain a maximum of 700 lines. Enter one number per line. Punctuation and whitespace will be ignored. Each number found will be deleted from Individuals, and from all groups.
Create a Text File with one cell number per line.
Example file:
441231234
(44)1231235
+44 123 1236
0123 1236
...
CLICK 'Phonebook Individuals' from the home page to enter the phonebook.
CLICK 'Quick Delete'
CLICK 'Browse' to select the Text File to upload from your PC. Once you have located the file select it and CLICK OK. (This is OS specific.)
SELECT 'Default country code for numbers starting with zero' Either ignore or add the selected country code.
CLICK 'Upload' to begin uploading the file and deleting the records. As status will appear on the top of the page as follows:
Total lines scanned: 150
Lines found containing records in usable format: 150
Deleted 150 individuals
Upload complete
This is the primary page for quickly editing group membership. The page allows you to choose a group and display individuals not in the group and individuals not in any group. Individuals can also be deleted from this page.
CLICK 'Manage Phonebook' from the home page to enter the phonebook.
CLICK 'Quick Edit'
SELECT 'Group' from the drop down list for editing.
CHOOSE 'Display all individuals not in the current group' or 'Display only individuals who are not in group'.
CLICK 'Go' to display requested information.
To change group membership first select the individual, use the Shift key to select multiple individuals in a row or use the Ctrl key to select individuals not in a row.
CLICK '>>' (to add) or '<<' (to delete) from the group.
CLICK 'Delete selected' to completely remove selected individual from all groups and the phonebook.
This feature, when accessed, is used to better maintain your phonebook groups by allowing you to purge numbers based on a chosen number of consecutive SMS delivery failures. Upon running, the numbers that are moved to a special 'Failed number' group for future deletion or correction as you require. To keep your phonebook up to date follow the instructions below.
Enable Purge failed numbers:
CLICK 'Update user profile'
CHECK 'Purge failed numbers'
CLICK 'Update' button.
CLICK 'Home' link, at top of page, to return to BulkSMS home page.
Purge failed numbers from your groups:
CLICK 'Phonebook Groups'
You will see a group called 'Failed Numbers (update)'
CLICK 'update' link.
Specify the number of consecutive failures that you would like to use to classify numbers as 'failed'. (Note: Take into consideration how often you send to the group.)
CHECK 'group names' to purge
CLICK 'purge' button (Note: The total number of purged numbers will be displayed near the top of the page.)
Repeat as desired.
CLICK 'Home' link, at top of page, to return to BulkSMS home page.
Delete purged numbers:
CLICK 'Phonebook Groups'
CLICK 'update' link from 'Failed Numbers (update)'
CLICK 'Clear old numbers'
You will see this message “All failed numbers which you previously purged, will now be completely removed, including their associated individuals.”
CLICK 'Delete'
Previously purged numbers will be removed from the 'Failed Numbers' group.
Recommended Usage:
Every time a failed status report is received a counter is incremented by one for that failed number. If a successful status is received the counter is reset to zero for that number. The system tracks the number of consecutive failures. By specifying the number of consecutive failures, as above, you can control what numbers are removed.
The more often you send, the more failures you should specify. 5 failures is considered conservative, 3 failures is more aggressive. A higher number of specified failures will purge fewer numbers.
Purge your groups of failed numbers on a monthly or bi-monthly basis. (Note: The numbers are not deleted, they are moved to a group called 'Failed Numbers').
You can send messages to the 'Failed Numbers' group. This is done the same way that you send to the other groups. (Note: You should expect a high SMS delivery failure rate if you send SMS's to the failed number group.)
You can also move numbers from this group back into the other groups, if necessary.
This feature allows you to send SMS's to your BulkSMS phonebook groups via a mobile phone. Once enabled you will be able to send an SMS that will be forwarded to your BulkSMS phonebook groups. You no longer need to be near a PC to use BulkSMS. To become truly mobile follow the instructions below.
Enable Mobile2Group: You will need to enable this feature before you can use it.
CLICK 'Update user profile'
CHECK 'Mobile2Group'
CLICK 'Update' button.
CLICK 'Home' link, at top of page, to return to BulkSMS home page.
Specify Valid Mobile Numbers: You will need to input the mobile numbers from which you will be sending to Mobile2Group.
CLICK 'Mobile2Group' on account homepage
ENTER 'Mobile number' (country code and number with no spaces or leading zero, e.g. 27828872376)
ENTER 'Name' (Name is not used by system but is for your convenience.)
CLICK 'Update'
Multiple numbers are allowed and the system will show additional rows as needed
Group ID: The group id must be included as the first characters of the SMS that you will send to Mobile2Group.
CLICK 'Phonebook Groups'
CLICK 'Group name'
FIND 'Group Id' heading and write down the number that is next to the heading
This is will be the number that you will input as the first characters of your SMS.
Use Mobile2Group: Follow the instructions below to use Mobile2Group.
CREATE an SMS on your mobile phone – this must be the same phone number that you entered on the system in the above section.
ENTER 'Group Id', a space character, the message i.e. 1234 Please come to my party tonight. See you there!!!
SEND message to the following number:
UK: + 447797803200 (the number may need to be 07797803200on your phone)
SA: 32018 (This is a short code number. It will cost R1.00 to send an SMS to this number.)
Other: (Not yet available)
The message will be sent to your group. Repeat for other groups as needed.
COST ROUTE may also be specified by entering cr# (# is replaced by cost route number: ie. cr2.)
Recommended Usage:
Test on a small scale first. Set up a group with 2 or 3 numbers, send to it from your mobile and make sure you understand how this works.
Include your number in each phonebook group that you are send to so that you will receive every message you have sent via Mobile2Group.
Save the Mobile2Group number (i.e. +447797803200) on your phone.
Messages will be recorded in your message history.
This feature enables you to purchase credits via a World Pay
account. Once bought, the credits will appear in your account. This feature also enables you to sponsor other Bulksms accounts.
(Section Links: Buy Credits,
Sponsor Credits)
CLICK 'Buy credits'
'Your first transaction' - The first time you buy credits there is an extra step for security purposes. You will see the following message: "As this is your first transactions with us, we need to SMS a code to your mobile phone, which you can then enter below. This will only be required for your first transaction, and we apologize for the inconvenience."
ENTER the cell number for receiving the security code. (country code and number, no spaces or leading zero, e.g. 27828872376)
CLICK 'Send my code now' to receive a security code.
ENTER 'Code' as displayed in received SMS.
CLICK 'Proceed' The following message will be displayed: "Thank you. This procedure will not be required for future transactions."
Click 'Proceed'
Buy credits page will be displayed. (This will be the main page after the first time.)
SELECT 'Credits' to be purchased using the drop down list.
CLICK 'Next'
Confirm transaction details page will display the the cost of the credits and identify the payment gateway.
CLICK 'Continue'
The payment gateways page will be displayed. Complete the form as instructed. (Help for payment gateway is provided by payment vendor.)
When the purchase is completed your credits will be available and displayed on your user home page.
It is possible to sponsor credit usage on other Bulksms accounts from your Bulksms account. An example of where this is useful is if you have a business in which you have several people who have Bulksms accounts, but you want to manage the purchasing and usage of credits from one central Bulksms account. This feature is called the Sponsor-Consumer feature as the central account sponsors the consumption of credits on sub-accounts. In the aforementioned, each of the people in the business has their own Bulksms account, but the credits consumed on these accounts are deducted from the central account. A quota for each consumer account can be set on the sponsor account. The sponsor account can also see the message history of the consumer accounts. To set this up, please follow these steps (should take around 5 minutes). The assumption is made that the Bulksms accounts that you want to work with are already in existence.
PART 1 - Setting up the Sponsor Account:
LOG into the account that you wish to make the sponsoring account.
CLICK on 'Update Your Profile'. Scroll down the page, tick 'Credit Sponsor' box and click on 'Update'.
CLICK on 'User Home' at the top of the page, and then click on 'Sponsor Credits'.
CLICK on the link shown to add consumers.
TYPE in the Bulksms account username that you wish to sponsor. Note that it is case sensitive. Select the number of credits per month that you would like to sponsor this account, and type a message to the account holder if you wish.
CLICK on the 'Offer' button.
CLICK on 'Add Consumer' if you wish to add another consumer. If not, click on 'User Home' to continue working in Bulksms, or log out.
PART 2 - Setting up the Consumer Acccount:
The owner of the account to be sponsored should log into his/her account. There will be a new link shown on the 'User Home' page called 'View Credit Sponsor'. CLICK on this link.
The information on the sponsorship is shown. ACCEPT or REJECT the sponsorship as desired.
The consumer can start sending.
Please note the following:
1) The agreement to sponsor/consume credits can be revoked at any time by the sponsor or the consumer.
2) If an account accepts a sponsorship, the message history on that account is visible to the sponsoring account.
3) The monthly quota set by the sponsor can be changed at any time.
4) If a consumer uses up credits to the level of the monthly quota and the quota is not increased by the sponsor, the consumer can purchase more credits in the normal way by clicking on the 'Buy Credits' link on the 'User Home' page.
This feature enables you to view a record of your messages sent in detail for the last 35 days. Note that detailed message history older than 35 days is automatically deleted from the Bulksms servers on a continuous basis. If you need to keep your message history for longer than 35 days, please download and store it yourself on a regular basis.
(Section Links: View Message History,
Download Message History)
CLICK 'View Message History'
ENTER 'Start date' in the following format YYYY-MM-DD
ENTER 'End date' in the following format YYYY-MM-DD
CLICK 'Generate'
Your message history will be shown for the time period specified.
CLICK on 'details' to see content of messages sent, mobile numbers to which messages were sent, status reports of messages sent (if available), and date and time that messages were sent.
CLICK 'Download message history'
ENTER 'Start date' in the following format YYYY-MM-DD
ENTER 'End date' in the following format YYYY-MM-DD
CLICK 'Generate'
A Text (Tab delimited) File in the format of Date/time<TAB>recipient<TAB>status code will be generated.
'Number of records' will displays the number of records found.
CLICK 'from here' to view the history or right-click and choose Save AS to save to your PC. (This is OS specific.)
The page also displays the following information.
Format of download file: Date/time<TAB>recipient<TAB>status code.
Possible statuses:
0: IN_PROGRESS
10: DELIVERED_UPSTREAM
11: DELIVERED_PHONE
22: FAILED_INTERNAL
27: FAILED_USERQUOTA
28: FAILED_VSMSQUOTA
29: FAILED_CANCELLED
50: FAILED
51: FAILED_PHONE
52: FAILED_NETWORK
60: TRANSIENT_REMOTE_ERROR
61: TRANSIENT_STATUS_UPDATE
62: TRANSIENT_CANCEL_FAILED
70: REMOTE_UNKNOWN_STATUS
You can consider 50/51/52 to be equivalent to each other.
This feature will display the history of credits purchased and credits used.
CLICK 'Credit history'
The system will display: Date, Debits, Credits and Comment at the top and Totals and Page balance at the bottom.
This feature allows you to see your current profile to edit it. Passwords are changed here.
CLICK 'Update user profile'
The following fields are for information only and can not be changed:
User Id
Daily quota - This can be changed by emailing Support
The following fields can be changed:
Password - Enter nothing to leave the password the same.
First Name
Surname
Email
Cell number (country code and number, no spaces or leading zero, e.g. 27828872376)
Telephone (e.g. 27828872376)
Fax (e.g. 27828872376)
Company
Street Address1
Street Address 2
Building Name
City
Country
CLICK 'Update' to update your profile.
This feature is for use with replies to Email to SMS. It is only visible if the feature is available on the site. (Section Links: Inbox, Download Inbox)
CLICK 'Inbox' to view the messages in your inbox. This will display all replies and the following information about each reply: From, Message, Received and In reply to.
CLICK the word listed in the 'In reply to' column to see the original message.
CLICK 'Download Inbox' to download the inbox message history.
Start date: - Enter the start date in the following format YYYY-MM-DD
End date: - Enter the end date in the following format YYYY-MM-DD
Click Generate
A Text (Tab delimited) File in the format of Date/time<TAB>recipient<TAB>status code will be generated.
Click the link 'from here' to view the history or right-click and choose Save AS to save to your PC. (This is OS specific.)
This feature allows you to extend SMS to your desktop. By using your email client to send SMS's you can easily communicate with one person or groups of people while using a familiar interface. This page allows you to enter in one or more email address that you will send from for Email to SMS.
As this is a 2way platform, responses to the SMS will be sent to the email account of your choice. When you respond to these reply emails they will automatically be converted back to an SMS and sent to the responder's phone.
CLICK 'Email to SMS settings'
ENTER 'Email address' from which you will send. This address must appear in the from line of the email. Check email client for instructions. To test send an email to yourself and see what address is in the address.
ENTER 'Password' to be used with each email address. This password will need to be part of the subject. For security purposes, change regularly.
SMS replies to email - This address will receive all replies, not just those replies that are to emailed SMSs.
ENTER the email address in 'Forward replies to'.
CLICK 'Update'
CLICK 'read the Help' for detailed information on sending SMS's from Email.
The following information is presented:
Once you have added one or more email addresses and passwords to the Email setup, you can send messages from virtually any email client (Outlook, Eudora, etc.) or a Web Mail platform (Yahoo or Hot Mail). This can be done using one of two methods:
Method 1: password in subject - This is the easiest way to get started. Include the password in the Subject line of the email. This is the password that was set in Email setup. Make sure that the From field of the emails that you send contain the email address that you chose for authentication. To verify the From field, send an email to yourself and see what address the From field contains.
We advise that you change the password regularly. Sending your password in an email is insecure, changing this frequently will better protect you. For most customers this level of security will be adequate. If you require a higher level of security use Method 2.
Sending the message - You can send the message to one or more phones. Enter the email address as country code and number (no spaces or leading zero) i.e. 27820030101@2way.co.za or #@bulksms.co.uk or #@bulksms.net
The message has a limit of 160 character. Characters included in the message over 160 will be deleted.
Send the email and it will appear as an SMS on the receiving phone.
Method 2: SMTP authentication - (for developers only) SMTP authentication provides a higher level of security but is complex to implement. Please login to your account and click the link under this section for in-depth help.
This feature allows you to manage invoices purchased with a
credit card. You will be able to see a list of purchases and to click
on individual invoices for printing.
CLICK 'View Invoices'
You will see a list of invoices with the following information: Invoice no, Time created and Amount
CLICK 'Invoice no' for the invoice you want to view.
PRINT using browser's print feature.
CLICK 'Browser's back button' to return to invoice list.
A tab-delimited text file is a text file with tabs separating the discrete pieces of information and one record per line.
(i.e. Cellular_number<TAB>Firstname<TAB>Surname)
These files are used for uploading data to the system. Bulk phonebook entries and multiple messages are the most common. Prior to creating the file please verify the acceptable order of the data fields. The incorrect order will produce errors during the upload.
These files can easily be made with most spreadsheet programs.
Place the data in the correct columns starting with Column A, Cell A1. In the example above enter the information as follows:
Column A = Cell Number (country code
and number, no spaces or leading zero, e.g. 27828872376)
Column B = First Name - must contain at least one character.
Column C = Surname - must contain at least one character.
If there is no information for either the First Name or the Surname field - please place a character in these fields - an x is recommended. You can use the same character as only the phone number needs to be unique.
When all the information is on the spreadsheet save the file as a Text Tab delimited file. This is usually done by selecting Save As from the File menu, choose file type of Text (Tab delimited) (*.txt) and then click the Save button.
In Excel, the system may show this message: "The selected file type does not support workbooks that contain multiple sheets. To save only the active worksheet, Click OK" CLICK 'OK' to save you active worksheet. When you select Close you may see this message: "Filename is not in Excel format. Do you want to save your changes?" CLICK 'No' as you do not need to save you file again.
If would want to verify that the file is in the correct format this can be done by opening the file in a text editor to check the format.
This is how the phonebook group file should look:
27820000001 Smith John
27820000002 Smith X
27000000003 X X
447700000001 U K
447700000002 X Friend
This is how the Multimessage file for sending unique messages to individuals should look:
27820000001 Please come to my party!
27820000002 I would like to offer you a discount!
27000000003 Using SMS is fun and easy
447700000001 A 25% discount when you show this SMS
447700000002 A 35% discount when you send in this code: 84kd904
Use concatenation to combine information in different cells in a spreadsheet. This is used to either add leading numbers to cell numbers, i.e. the country code or leading zero, or to make a personalized message for Multi-Message uploads. This will require a spreadsheet program - the directions are for Excel but can be applied to other spreadsheets such as OpenOffice.org.
Example 1: Adding country codes or leading zero to cell numbers.
Open the Excel spreadsheet that contains the incomplete cell number.
This example assumes that column A contains the cell number and column b and c contain first name and surname.
| 821234567 |
David |
Smith |
||
| 821234568 |
Susan |
Smith |
||
| 821234569 |
Kevin |
Smith |
||
| 821234560 |
Ellen |
Smith |
Insert 3 columns before column A.
Leave the new column A blank. In column B type the formula. In column Center the country code or leading zero.
The formula you will use is: =concatenate(c1,d1)
The formula will need to contain the correct row number and will display the combined information of the cells.
Use the drag or copy feature to add this formula to each row.
| 27821234567 |
=concatenate(c1,d1) |
27 |
821234567 |
David |
Smith |
| =concatenate(c2,d2) |
27 |
821234568 |
Susan |
Smith |
|
| =concatenate(c3,d3) |
27 |
821234569 |
Kevin |
Smith |
|
| =concatenate(c4,d4) |
27 |
821234560 | Ellen |
Smith |
Column B will show the combined information from columns C and D.
Then COPY column B.
SELECT column A.
SELECT 'Paste Special'.
SELECT 'Value' to paste.
This will then paste the text and not the formula.
DELETE columns B, C and D
You will be left with cell number in A and First name and Surname in B and
C.
SAVEAS 'Text (Tab-delimited) File'
Example 2: Create a personalized Multi-Message Text (Tab delimited) File
Open the Excel spreadsheet that contains the cell number and name.
This example assumes that column A contains the cell number and column b contains name.
| 27821234567 |
David |
||
| 27821234568 |
Susan |
||
| 27821234569 |
Kevin |
||
| 27821234560 |
Ellen |
In column C type a space and the standard message. (The leading space will be needed for concatenation.)
In coumn D enter the formula.
The formula you will use is: =concatenate(b1,c1)
The formula will need to contain the correct row number and will display the combined information of the cells.
Use the drag or copy feature to add this formula to each row.
| 27821234567 |
David |
send me an SMS |
=concatenate(b1,c1) |
David send me an SMS |
| 27821234568 |
Susan |
send me an SMS |
=concatenate(b2,c2) |
|
| 27821234569 |
Kevin |
send me an SMS |
=concatenate(b3,c3) |
|
| 27821234560 |
Ellen |
send me an SMS |
=concatenate(b4,c4) |
Column D will show the combined information from columns C and D.
Then COPY column D.
SELECT column E.
SELECT 'Paste Special'.
SELECT 'Value' to paste.
This will then paste the text and not the formula.
DELETE columns B, C and D
You will be left with cell number in A and personalized message in column
B.
SAVEAS 'Text (Tab-delimited) File'
| Country | Code |
|---|---|
| AERBAIJAN | 994 |
| AFGHANISTAN | 0 |
| ALASKA | 1907 |
| ALBANIA | 355 |
| ALGERIA | 213 |
| AMERICAN SAMOA | 684 |
| ANDORRA | 376 |
| ANGOLA | 244 |
| ANGUILLA | 1264 |
| ANTIGUA & BARBUDA | 1268 |
| ARGENTINA | 54 |
| ARMENIA | 374 |
| ARUBA | 297+8 |
| ASCENSION | 247 |
| AUSTRALIA | 61 |
| AUSTRIA | 43 |
| AZORES | 351 |
| BAHAMAS | 1242 |
| BAHRAIN | 973 |
| BALEARIC | 34+971 |
| BANGLADESH | 880 |
| BARBADOS | 1246 |
| BELARUS | 375 |
| BELGIUM | 32 |
| BELIZE | 501 |
| BENIN | 229 |
| BERMUDA | 1441 |
| BHUTAN | 975 |
| BOLIVIA | 591 |
| BOSNIA | 591 |
| BOTSWANA | 267 |
| BRAZIL | 55 |
| BRITISH VIRGIN ISL | 1284 |
| BRUNEI | 673 |
| BULGARIA | 359 |
| BURKINA | 226 |
| BURUNDI | 257 |
| CAMBODIA | 855 |
| CAMEROON | 237 |
| CANADA | 1 |
| CANARY ISL | 34 |
| CAPE VERDE | 238 |
| CAYMAN ISL | 1345 |
| CENTRAL AFRICAN | 236 |
| CHAD | 236 |
| CHILE | 56 |
| CHINA | 86 |
| COLOMBIA | 57 |
| COMOROS | 269 |
| CONGO | 242 |
| COOK ISLAND | 682 |
| COSTA RICA | 506 |
| COTE D IVOIRE | 225 |
| CUBA | 53 |
| CYPRUS | 357 |
| CZECH | 420 |
| DENMARK | 45 |
| DIEGO GARCIA | 246 |
| DJIBOUTI | 253 |
| DOMINICA | 1767 |
| DOMINICAN REP | 1809 |
| ECUADOR | 593 |
| EQUATOIAL | |
| GUINEA | 240 |
| ERITREA | 291 |
| ESTONIA | 372 |
| ETHIOPIA | 251 |
| FALKLAND | 500 |
| FAROE | 298 |
| FIJI | 679 |
| GIBRALTAR | 350 |
| GREECE | 30 |
| GREENLAND | 299 |
| GRENADA | 1473 |
| GUADELOUPE | 590 |
| GUAM | 671 |
| GUATEMALA | 502 |
| GUIANA | 594 |
| GUINEA | 224 |
| GUYANA | 592 |
| HAITI | 509 |
| HAWAII | 1808 |
| HONDURUS | 504 |
| HONG KONG | 852 |
| HUNGARY | 36 |
| ICELAND | 354 |
| INDIA | 91 |
| INDONESIA | 62 |
| IRAN | 98 |
| IRAQ | 964 |
| IRELAND | 353 |
| ISRAEL | 972 |
| ITALY | 39 |
| JAMAICA | 1876 |
| JAPAN | 81 |
| JORDAN | 962 |
| KENYA | 254 |
| KIRIBATI | 686 |
| KOREA | 82 |
| KUWAIT | 965 |
| KYRGYZSTAN | 996 |
| LAOS | 856 |
| LATVIA | 371 |
| LEBANON | 961 |
| LESOTHO | 266 |
| LIBERIA | 231 |
| LIBYA | 218 |
| LIECHTENSTEIN | 423 |
| LITHUANIA | 370 |
| LUXEMBORG | 352 |
| MACAO | 853 |
| MADAGASCAR | 261 |
| MADEIRA | 351 |
| MALAWI | 265 |
| MALAYSIA | 60 |
| MALDIVES | 960 |
| MALI | 223 |
| MALTA | 356 |
| MARIANA ISL | 1670 |
| MARSHALL ISL | 692 |
| MATINIQUE | 596 |
| MAURITANIA | 222 |
| MAURITIUS | 230 |
| MAYOTTE | 269 |
| MEXICO | 52 |
| MICRONESIA | 691 |
| MOLDOVA | 373 |
| MONACO | 377 |
| MONGOLIA | 976 |
| MONTSERRAT | 1664 |
| MOROCCO | 212 |
| MOZAMBIQUE | 258 |
| MYANMAR | 95 |
| NAMIBIA | 264 |
| NAURU | 674 |
| NEPAL | 977 |
| NETHERLANDS | 31 |
| NEW CALEDONIA | 687 |
| NEW ZEALAND | 64 |
| NICARAGUA | 505 |
| NIGER | 227 |
| NIGERIA | 234 |
| NIUE | 683 |
| NORFOLK ISL | 6723 |
| NORWAY | 47 |
| OMAN | 968 |
| PAKISTAN | 92 |
| PALAU | 680 |
| PALESTINE | 70 |
| PANAMA | 507 |
| PAPUA NEW GUINEA | 675 |
| PARAGUAY | 595 |
| PERU | 51 |
| PHILIPPINES | 63 |
| POLAND | 48 |
| PORTUGAL | 351 |
| PUERTO RICO | 1787 |
| QATAR | 974 |
| REUNION | 262 |
| ROMANIA | 40 |
| RUSSIAN FEDERATION | 7 |
| RWANDA | 250 |
| SAN MARINO | 378 |
| SAO TOME | 239 |
| SAUDI ARABIA | 966 |
| SENEGAL | 221 |
| SEYCHELLES | 248 |
| SIERRA LEONE | 232 |
| SI LANKA | 94 |
| SINGAPORE | 65 |
| SLOVAK | 421 |
| SLOVENIA | 386 |
| S LUCIA | 1758 |
| SOLOMON ISL | 677 |
| SPAIN | 34 |
| ST HELENA | 290 |
| ST KITTS-NEVIS | 1869 |
| ST PIERRE & MIQUEL | 508 |
| ST VINCENT | 1784 |
| SUDAN | 249 |
| SURINAM | 597 |
| SWAZILAND | 268 |
| SWEDAN | 46 |
| SWITZELAND | 41 |
| SYRIAN ARAB | 963 |
| TAIWAN | 886 |
| TANZANIA | 255 |
| THAILAND | 66 |
| TINISIA | 216 |
| TOGO | 228 |
| TONGO | 676 |
| TRINIDAD | 1868 |
| TUKMENISTAN | 993 |
| TURKEY | 90 |
| TURKS | 1649 |
| TUVALU | 688 |
| UGAND | 256 |
| UKRAINE | 380 |
| UNITED ARAB EMIR | 971 |
| UNITED KINGDOM | 44 |
| URUGUAY | 598 |
| USA | 1 |
| UZBEKISTAN | 998 |
| VANUATU | 678 |
| VENEZUELA | 58 |
| VIETNAM | 84 |
| VIRGIN ISL | 1340 |
| WALLIS & FUTUNA | 681 |
| WESTERN SAMOA | 685 |
| YEMEN REP | 967 |
| YUGOSLAVIA | 381 |
| ZAIRE | 243 |
| ZAMBIA | 260 |
| ZIMBABWE | 263 |