Frequently Asked Questions

Pricing

• How much does it cost?
• Any other costs involved to send SMS?
• What cost routes do you provide?
• How do I buy credits?
• Do you offer other discounts?

Features

• Can I send 1000 simultaneous messages?
• Do you provide status reports for the undelivered messages?
• How long does it take to deliver messages?
• Is it possible to use the "sender id" parameter?
• Do you support non-English text?
• Do you support 2 way SMS?

Registration

• I haven't received my activation code yet?
• I got the activation code. Now what?

Log in

• I've forgotten my password. Can you email it to me?
• How can I change my old password?
• What does enter only alphanumeric and "_" mean?

1. How much does it cost?

That depends on:
1. How many credits you buy(bulk purchases are cheaper).
2. The route that you send via. We provide users with several routing options which have different levels of connectivity and have definitive features and costs.

By registering and sending some test messages (free) you can verify exactly what the cost will be.

2. Are there any other costs involved to send SMS?

There are no setup fees or monthly fees or any other additional fees. We operate on a prepay basis. The credits that you buy will not expire until you use them, so if you buy them now and only use them 6 months down the line, that is no problem. They will always be on your account at your disposal. Our holding company is in South Africa and therefore only South Africans will be charged VAT. Users do not pay for replies. It does not cost anything extra to be able to customize the sender ID.

3. What routes do you provide?

View routing options

4. How do I buy credits?

We work on a prepaid basis. To purchase credits you have 2 options:

1. On our web site with a credit card - The following credit cards are accepted: Mastercard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo, Switch and Debit cards. Once you are on the Worldpay site you need to click on the correct card icon to continue with the transaction.
2. Via bank deposit or electronic funds transfer to either our International or South African bank account. If you would like us to send you an invoice beforehand, please forward your username, the number of credits you would like to purchase, as well as your fax number. You also need to send us a copy of the payment confirmation so that we can credit your account.

5. Do you offer other discounts?

We provide users with an option of appending their messages with our tagline www.bulksms.com. This is called a 'Tag-line discount'. You can tick this option on the 'Compose Message' page. This option saves you 15% off the cost of an SMS.

6. Will the system allow 1000 or more simultaneous messages?

Yes, our system can handle over and above that amount of messages per day at a time. The limit is quite high. BulkSMS offers the same easy to use service whether you are a individual or bulk client.

7. Do you provide status reports for the undelivered messages?

The Economy Route does not always provide status reports. The Standard and Premium routes do. All messages sent via these two routes will have a status report whether successfully delivered or not.

8. How long does it take to deliver messages?

Typically messages are delivered within 15 seconds on the premium route and within 3 minutes on the standard route, but usually even faster. The best is to test it for yourself.

9. Is it possible to use the "sender id" parameter?

A default sender ID can be enabled after your initial credits purchase. Sender Id requests are processed manually and thus we suggest you request a sender Id change within office hours for a swift response. Giving you full control of your sender ID, is only available after you have been a regular and trusted user for about 2 months. Sender Id can also be set via http request and email to SMS.

10. Do you support non-English text? (The SMS will be written in Greek)

Yes, you can send non-English Characters. On the 'Compose Message' page select 'Send as Unicode'. The character length for your message will be much shorter though, about 80 characters.

11. Do you support two-way SMS?

Yes, recipients of messages that you sent via our system can reply to your messages. The reply messages will be posted to your inbox folder in your account. You can also have replies forwarded to an email address or to a URL if you want.

12. I've forgotten my password. Can you email it to me?

To use this you must have entered an email address into your profile and that email address must still be valid.
To get your password, please use the 'Forgot Password' link on the login page, and then enter your username on the next screen. Instructions will be sent to your email address(the one you gave us when you registered). The email will contain a URL that will allow you to change your password in your profile. This will only work for 60 minutes. If you do nothing with the email, no change will take place. There is no risk to security.

13. I haven't received my activation code yet?

Please view coverage to see if our service is available in your area.

14. I got the activation code. Now what?

An activation code was sent to your mobile. To claim your 5 free credits, please do the following:
a) Go to our web site,
b) LOGIN with your username and password,
c) Once you have logged in, CLICK on 'Claim them now',
d) Enter the code exactly as it appears on your phone.

15. What does enter only alphanumeric and "_" mean?

Alphanumeric: a-z, A-Z and 0-9. You can use any characters in these ranges, as well as the underscore: "_". Also the login is case-sensitive.

16. How do I change my old password?

To change your password, you need to LOGIN first and then CLICK on 'Update your profile'.